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    ICSOC
    2010
    Springer
    253views Applied Computing» more  ICSOC 2010»
    Incorporating Expectations as a Basis for Business Service Selection
    15 years 7 days ago
    Incorporating Expectations as a Basis for Business Service Selection
    Download  www.csc.ncsu.edu
    Abstract. The collaborative creation of value is the central tenet of services science. In particular, then, the quality of a service encounter would depend on the mutual expectati...
    Adel M. ElMessiry, Xibin Gao, Munindar P. Singh
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