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    PERCOM
    2005
    ACM
    149views Computer Networks» more  PERCOM 2005»
    Hybrid Context Model Based on Multilevel Situation Theory and Ontology for Contact Centers
    16 years 19 days ago
    Hybrid Context Model Based on Multilevel Situation Theory and Ontology for Contact Centers
    Download  winslab.cnu.ac.kr
    Context awareness and context modeling have raised their call for attention and importance quite recently in the world of contact centers for better customer services and relation...
    Anupama Kalyan, Srividya Gopalan, V. Sridhar
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