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ECIS
2001
13 years 7 months ago
A Review of the Issues Associated with Customer Relationship Management Systems
Customer Relationship Management (CRM) standard package software has become a key contributor to attempts at aligning business and IT strategies in recent years. The past decade h...
Ben Light
AMINING
2003
Springer
293views Data Mining» more  AMINING 2003»
13 years 11 months ago
Data Mining Oriented CRM Systems Based on MUSASHI: C-MUSASHI
Abstract. MUSASHI is a set of commands which enables us to efficiently execute various types of data manipulations in a flexible manner, mainly aiming at data processing of huge a...
Katsutoshi Yada, Yukinobu Hamuro, Naoki Katoh, Tak...
ADC
2003
Springer
162views Database» more  ADC 2003»
13 years 11 months ago
Automated Data Warehousing for Rule-based CRM Systems
This paper proposes a novel way of automatically developing data warehouse configuration in rule-based CRM systems. Rule-based CRM systems assume that marketing activities are re...
Han-joon Kim, Taehee Lee, Sang-goo Lee, Jonghun Ch...