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WSC
2001
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Modeling And Simulation
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WSC 2001
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Call center scheduling technology evaluation using simulation
15 years 4 months ago
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www.informs-sim.org
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
Sandeep Gulati, Scott A. Malcolm
claim paper
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