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ICSE
2005
IEEE-ACM
15 years 9 months ago
Predictors of customer perceived software quality
Predicting software quality as perceived by a customer may allow an organization to adjust deployment to meet the quality expectations of its customers, to allocate the appropriat...
Audris Mockus, Ping Zhang, Paul Luo Li
75
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ICSE
2008
IEEE-ACM
15 years 10 months ago
Interval quality: relating customer-perceived quality to process quality
We investigate relationships among software quality measures commonly used to assess the value of a technology, and several aspects of customer perceived quality measured by Inter...
Audris Mockus, David M. Weiss