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    CIKM
    2008
    Springer
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    Identification of class specific discourse patterns
    15 years 7 days ago
    Identification of class specific discourse patterns
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    In this paper we address the problem of extracting important (and unimportant) discourse patterns from call center conversations. Call centers provide dialog based calling-in supp...
    Anup Chalamalla, Sumit Negi, L. Venkata Subramania...
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