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    WSC
    2007
    103views Modeling And Simulation» more  WSC 2007»
    Using simulation to predict market behavior for outbound call centers
    14 years 11 months ago
    Using simulation to predict market behavior for outbound call centers
    Download  www.informs-sim.org
    In the last few years, the call center industry has considerably grown especially the outbound call center area, such as telemarketing. The productivity of the call centers has si...
    Paulo J. de Freitas Filho, Geovani Ferreira da Cru...
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