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CSCW
2000
ACM
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Social Sciences
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CSCW 2000
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Evolution of Contact Point: a case study of a help desk and its users
15 years 7 months ago
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This paper describes the evolution of a concept, Contact Point, the research process through which it evolved, and the work context and practices which drove its evolution. Contac...
Lena Mamykina, Catherine G. Wolf
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