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    SIGUCCS
    2009
    ACM
    108views Information Technology» more  SIGUCCS 2009»
    Frontline support at Princeton University: a centralized and decentralized approach
    15 years 7 months ago
    Frontline support at Princeton University: a centralized and decentralized approach
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    Frontline support and maintenance for desktop hardware and software systems at Princeton University has been uniquely structured, allowing the benefits of centralization and the f...
    Maureen A. Novozinsky, Evelyne S. Roach, Leila M. ...
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