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    CSCW
    2002
    ACM
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    The character, functions, and styles of instant messaging in the workplace
    14 years 10 months ago
    The character, functions, and styles of instant messaging in the workplace
    Download  social.cs.uiuc.edu
    Current perceptions of Instant Messaging (IM) use are based primarily on self-report studies. We logged thousands of (mostly) workplace IM conversations and evaluated their conver...
    Ellen Isaacs, Alan Walendowski, Steve Whittaker, D...
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