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    ICSE
    2009
    IEEE-ACM
    131views Software Engineering» more  ICSE 2009»
    Improving quality, one process change at a time
    15 years 3 months ago
    Improving quality, one process change at a time
    Download  sillito.ca
    We report on one organization's experience making process changes in a suite of projects. The changes were motivated by clients’ requests for better time estimates, better ...
    Caryna Pinheiro, Frank Maurer, Jonathan Sillito
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