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    HICSS
    2009
    IEEE
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    Design Rules for User-Oriented IT Service Descriptions
    15 years 9 months ago
    Design Rules for User-Oriented IT Service Descriptions
    Download  www.alexandria.unisg.ch
    Customers of complex IT-services increasingly demand integrated value bundles that fit their individual needs. At the same time, IT service providers are facing commoditization of...
    Henrik Brocke, Thorsten Hau, Alexander Vogedes, Be...
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