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100
Voted
KES
2005
Springer
116
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Information Technology
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KES 2005
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Analysis and Synthesis of Help-Desk Responses
15 years 8 months ago
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www.csse.monash.edu.au
Abstract. We present a corpus-based approach for the automatic analysis and synthesis of email responses to help-desk requests. This approach can be used to automatically deal with...
Yuval Marom, Ingrid Zukerman
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