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    KDD
    2001
    ACM
    148views Data Mining» more  KDD 2001»
    Mining user session data to facilitate user interaction with a customer service knowledge base in RightNow Web
    16 years 19 days ago
    Mining user session data to facilitate user interaction with a customer service knowledge base in RightNow Web
    Download  labs.rightnow.com
    Doug Warner, J. Neal Richter, Stephen D. Durbin, B...
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