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113
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SOCA
2010
IEEE
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Applied Computing
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SOCA 2010
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Architecture for transparent helpdesk system with multimodal presence
15 years 18 days ago
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home.utad.pt
Companies that are present at multiple online locations may have difficulty staffing them adequately in terms of helpdesk services with efficient use of human resources. In this pa...
Leonel Morgado, Paulo Reis, Fausto de Carvalho, Ti...
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