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127
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WSC
2007
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Modeling And Simulation
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WSC 2007
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Using simulation to predict market behavior for outbound call centers
15 years 5 months ago
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www.informs-sim.org
In the last few years, the call center industry has considerably grown especially the outbound call center area, such as telemarketing. The productivity of the call centers has si...
Paulo J. de Freitas Filho, Geovani Ferreira da Cru...
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