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    2008
    133views Modeling And Simulation» more  WSC 2008»
    REal-time delay estimation in call centers
    14 years 12 months ago
    REal-time delay estimation in call centers
    Download  www.informs-sim.org
    We use computer simulation to study the performance of alternative real-time delay estimators in heavily loaded multiserver queueing models. These delay estimates may be used to m...
    Rouba Ibrahim, Ward Whitt
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