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94
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MANSCI
2008
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MANSCI 2008
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Staffing Multiskill Call Centers via Linear Programming and Simulation
15 years 2 months ago
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www.iro.umontreal.ca
We study an iterative cutting-plane algorithm on an integer program, for minimizing the staffing costs of a multiskill call center subject to service-level requirements which are e...
Mehmet Tolga Çezik, Pierre L'Ecuyer
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