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132
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MANSCI
2008
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MANSCI 2008
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Service-Level Differentiation in Call Centers with Fully Flexible Servers
15 years 3 months ago
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www.kellogg.northwestern.edu
We study large-scale service systems with multiple customer classes and many statistically identical servers. The following question is addressed: How many servers are required (s...
Itay Gurvich, Mor Armony, Avishai Mandelbaum
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