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109
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HICSS
2002
IEEE
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HICSS 2002
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Serviceflow Management: Caring for the Citizen's Concern in Designing E-government Transaction Processes
15 years 7 months ago
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www.hicss.hawaii.edu
Many authorities have started to use web sites to provide services based on transactions. The guiding vision is often a process portal for citizens that provides access to the cou...
Ralf Klischewski, Ingrid Wetzel
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