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    NAACL
    2004
    99views Computational Linguistics» more  NAACL 2004»
    Optimizing Automated Call Routing by Integrating Spoken Dialog Models with Queuing Models
    14 years 10 months ago
    Optimizing Automated Call Routing by Integrating Spoken Dialog Models with Queuing Models
    Download  research.microsoft.com
    Organizations are increasingly turning to spoken dialog systems for automated call routing to reduce call center costs. To maintain quality service even in cases of failure, these...
    Tim Paek, Eric Horvitz
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