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CANDT
2009
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Emerging Technology
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CANDT 2009
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Please help!: patterns of personalization in an online tech support board
15 years 6 months ago
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www.iisi.de
We analyze help-seeking strategies in two large tech support boards and observe a number of previously unreported differences between tech support boards and other types of online...
Sarita Yardi, Erika Shehan Poole
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