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    SIGDOC
    2003
    ACM
    83views Document Analysis» more  SIGDOC 2003»
    Liability for defective documentation
    15 years 2 months ago
    Liability for defective documentation
    Download  www.kaner.com
    Several companies are careless about the accuracy of their user manuals and online help, leading readers to believe that a product has characteristics that it lacks. Under America...
    Cem Kaner
    claim paper
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