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BCSHCI
2007
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Human Computer Interaction
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BCSHCI 2007
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Is an apology enough?: how to resolve trust breakdowns in episodic online interactions
15 years 4 months ago
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This paper addresses what kind of system allows the victim of a trust breakdown to fairly assess an unintentional offender who is also a benevolent member. Two systems were compar...
Asimina Vasalou, Astrid Hopfensitz, Jeremy Pitt
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