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HICSS
2007
IEEE
138views Biometrics» more  HICSS 2007»
13 years 10 months ago
Perceived Service Quality in a University Web Portal: Revising the E-Qual Instrument
Online service quality is a much-studied concept. Despite this, dimensions that make up service quality, and the items used to measure those dimensions have proven unstable. It is...
Mary Tate, Joerg Evermann, Beverley G. Hope, Stuar...