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    Queueing Models of Call Centers: An Introduction

    14 years 8 months ago
    Queueing Models of Call Centers: An Introduction
    Download  www.cs.vu.nl
    Ger Koole, Avishai Mandelbaum
    claim paper
    Added 16 Dec 2010
    Updated 16 Dec 2010
    Type Journal
    Year 2002
    Where ANOR
    Authors Ger Koole, Avishai Mandelbaum
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