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52

ANOR
2002

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Queueing Models of Call Centers: An Introduction

14 years 9 months ago

Queueing Models of Call Centers: An Introduction

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Ger Koole, Avishai Mandelbaum

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Added	16 Dec 2010
Updated	16 Dec 2010
Type	Journal
Year	2002
Where	ANOR
Authors	Ger Koole, Avishai Mandelbaum

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