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    When Promotions Meet Operations: Cross-Selling and Its Effect on Call Center Performance

    14 years 9 months ago
    When Promotions Meet Operations: Cross-Selling and Its Effect on Call Center Performance
    Download  www.gsb.stanford.edu
    Mor Armony, Itai Gurvich
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    Added 29 Jan 2011
    Updated 29 Jan 2011
    Type Journal
    Year 2010
    Where MSOM
    Authors Mor Armony, Itai Gurvich
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