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ACMICEC
2004
ACM

Measuring e-government impact: existing practices and shortcomings

14 years 3 months ago
Measuring e-government impact: existing practices and shortcomings
Public administrations of all over the world invest an enormous amount of resources in e-government. How the success of egovernment can be measured is often not clear. E-government involves many aspects of public administration ranging from introducing new technology to business process (re-)engineering. The measurement of the effectiveness of e-government is a complicated endeavor. In this paper current practices of e-government measurement are evaluated. A number of limitations of current measurement instruments are identified. Measurement focuses predominantly on the front (primarily counting the number of services offered) and not on the back-office processes. Interpretation of measures is difficult as all existing measurement instruments lack a framework depicting the relationships between the indicators and the use of resources. The different measures may fit the aim of the owners of the e-governmental services, however, due to conflicting aims and priorities little agreement ex...
Rob M. Peters, Marijn Janssen, Tom M. van Engers
Added 30 Jun 2010
Updated 30 Jun 2010
Type Conference
Year 2004
Where ACMICEC
Authors Rob M. Peters, Marijn Janssen, Tom M. van Engers
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