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CHI
2008
ACM

Recovering trust and avoiding escalation: an overlooked design goal of social systems

14 years 7 months ago
Recovering trust and avoiding escalation: an overlooked design goal of social systems
The online trust discussion is focused on mechanisms for building and maintaining user trust. This paper introduces the relevance of providing for the repair of trust breakdowns. Three criteria are proposed for designing reparative mechanisms within trading systems. The reparative ability of two existing systems is then evaluated by using these criteria as a framework. Keywords Forgiveness, resolution, trading, trust breakdowns ACM Classification Keywords H5.m. Information interfaces and presentation (e.g., HCI): Miscellaneous.
Asimina Vasalou, Jens Riegelsberger
Added 30 Nov 2009
Updated 30 Nov 2009
Type Conference
Year 2008
Where CHI
Authors Asimina Vasalou, Jens Riegelsberger
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