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113
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CHI
2008
ACM
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Human Computer Interaction
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CHI 2008
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Recovering trust and avoiding escalation: an overlooked design goal of social systems
16 years 3 months ago
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www.luminainteractive.com
The online trust discussion is focused on mechanisms for building and maintaining user trust. This paper introduces the relevance of providing for the repair of trust breakdowns. ...
Asimina Vasalou, Jens Riegelsberger
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