As technical systems keep growing more complex and sophisticated, designing software for the safety-critical coordination between their components becomes increasingly difficult....
Holger Giese, Stefan Henkler, Martin Hirsch, Flori...
—A promising method of automating management tasks in computing systems is to formulate them as control or optimization problems in terms of performance metrics. For an online op...
All readers of this paper most likely have knowledge of the software requirements discipline and of the use case notation, however not everyone is aware that with the progress of ...
Roger Johnson, George Roussos, Luca Vetti Tagliati
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
Abstract. Enterprise applications implement business resource management systems, customer relationship management systems, and general systems for commerce. These applications rel...