Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...
This paper gives an overview of business process modeling with SIMPROCESS, its applications, unique features, basic and advanced modeling constructs, and benefits. 1 WHAT IS SIMPR...
Our paper explores the issue of how to provide appropriate quality of service mechanisms closely integrated with flexible mobility management in wireless local area networks. We co...
With the rapid growth of computer networks and network infrastructures and increased dependency on the internet to carry out day-to-day activities, it is imperative that the compo...
This paper asks the question: how might CSCW system design obtain and be informed by an adequate real-world, real-time understanding of work and organisation on any occasion of wor...