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PVLDB
2008
137views more  PVLDB 2008»
14 years 9 months ago
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
100
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SIGCOMM
2009
ACM
15 years 4 months ago
On the evolution of user interaction in Facebook
Online social networks have become extremely popular; numerous sites allow users to interact and share content using social links. Users of these networks often establish hundreds...
Bimal Viswanath, Alan Mislove, Meeyoung Cha, P. Kr...
IDEAL
2007
Springer
15 years 3 months ago
Topological Tree Clustering of Social Network Search Results
In the information age, online collaboration and social networks are of increasing importance and quickly becoming an integral part of our lifestyle. In business, social networking...
Richard T. Freeman
AIR
2004
91views more  AIR 2004»
14 years 9 months ago
A Personalized Defection Detection and Prevention Procedure based on the Self-Organizing Map and Association Rule Mining: Applie
Abstract. Customer retention is an increasingly pressing issue in today's competitive environment. This paper proposes a personalized defection detection and prevention proced...
Hee Seok Song, Jae Kyeong Kim, Yeong Bin Cho, Soun...
CONCURRENCY
2008
99views more  CONCURRENCY 2008»
14 years 9 months ago
TRIBLER: a social-based peer-to-peer system
Most current P2P file sharing systems treat their users as anonymous, unrelated entities, and completely disregard any social relationships between them. However, social phenomena...
Johan A. Pouwelse, Pawel Garbacki, Jun Wang, Arno ...