Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
Online social networks have become extremely popular; numerous sites allow users to interact and share content using social links. Users of these networks often establish hundreds...
Bimal Viswanath, Alan Mislove, Meeyoung Cha, P. Kr...
In the information age, online collaboration and social networks are of increasing importance and quickly becoming an integral part of our lifestyle. In business, social networking...
Abstract. Customer retention is an increasingly pressing issue in today's competitive environment. This paper proposes a personalized defection detection and prevention proced...
Hee Seok Song, Jae Kyeong Kim, Yeong Bin Cho, Soun...
Most current P2P file sharing systems treat their users as anonymous, unrelated entities, and completely disregard any social relationships between them. However, social phenomena...
Johan A. Pouwelse, Pawel Garbacki, Jun Wang, Arno ...