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» Business Intelligence: An Analysis of the Literature
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CIMCA
2005
IEEE
15 years 3 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
DIAGRAMS
2010
Springer
15 years 3 months ago
Diagram Editing on Interactive Displays Using Multi-touch and Pen Gestures
Creating and editing graphs and node-link diagrams by means of digital tools are crucial activities in domains such as software or business process modeling. However, these tools h...
Mathias Frisch, Jens Heydekorn, Raimund Dachselt
CIKM
2006
Springer
15 years 5 months ago
On the structural properties of massive telecom call graphs: findings and implications
With ever growing competition in telecommunications markets, operators have to increasingly rely on business intelligence to offer the right incentives to their customers. Toward ...
Amit Anil Nanavati, Siva Gurumurthy, Gautam Das, D...
MI
1993
15 years 3 months ago
Putting knowledge rich plan representations to use
AI planning research is now maturing and nding practical application in the commercial, industrial, engineering and defence sectors. This has led to a rapid expansion in the last ...
Austin Tate
ICMCS
2005
IEEE
110views Multimedia» more  ICMCS 2005»
15 years 7 months ago
Electronic Chronicles: Empowering Individuals, Groups, and Organizations
Continuing strides in processing, storage, sensing, and networking technologies are enabling people to capture their activities and experiences as greater volumes of ever-richer m...
Gopal Pingali, R. Jain