This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
Creating and editing graphs and node-link diagrams by means of digital tools are crucial activities in domains such as software or business process modeling. However, these tools h...
With ever growing competition in telecommunications markets, operators have to increasingly rely on business intelligence to offer the right incentives to their customers. Toward ...
Amit Anil Nanavati, Siva Gurumurthy, Gautam Das, D...
AI planning research is now maturing and nding practical application in the commercial, industrial, engineering and defence sectors. This has led to a rapid expansion in the last ...
Continuing strides in processing, storage, sensing, and networking technologies are enabling people to capture their activities and experiences as greater volumes of ever-richer m...