—In this paper we present an approach for specifying and prioritizing information security requirements in organizations. It is important to prioritize security requirements sinc...
This paper deals with the Change Management process within IT Service Management. Change Management includes several activities, some of which need to evaluate the risk exposure as...
Customer Relationship Management (CRM) is a strategy that supports an organization’s decision-making process to retain long-term and profitable relationships with its customers....
Currently supportive information systems for higher education and research are responding to specific information needs within institutes, departments and administration. These se...
Stefan Klink, Andreas Oberweis, Daniel Ried, Ralf ...
E-contracts are used to describe the supply and the consumption details of e-services within a business process. The establishment of e-contracts in a given application domain usu...
Marcelo Fantinato, Maria Beatriz Felgar de Toledo,...