Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
Agile Software Development continually measures both our product and the process used to create it, to allow improvement. With increased popularity, more risk-averse groups are be...
This paper argues that there are new insights to be gained from a strategic analysis of requirements engineering. The paper is motivated by a simple question: what does it take to...
This paper describes the development of the generic collaboration support architecture CAKE incorporating case-based reasoning (CBR). CAKE provides unified access to knowledge avai...
† In this paper, we compare two methods for article summarization. The first method is mainly based on term-frequency, while the second method is based on ontology. We build an o...