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WSC
2001
15 years 5 months ago
Call center scheduling technology evaluation using simulation
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
Sandeep Gulati, Scott A. Malcolm
AGILEDC
2006
IEEE
15 years 9 months ago
Appropriate Agile Measurement: Using Metrics and Diagnostics to Deliver Business Value
Agile Software Development continually measures both our product and the process used to create it, to allow improvement. With increased popularity, more risk-averse groups are be...
Deborah Hartmann, Robin Dymond
RE
2001
Springer
15 years 8 months ago
Software Acquisition: A Business Strategy Analysis
This paper argues that there are new insights to be gained from a strategic analysis of requirements engineering. The paper is motivated by a simple question: what does it take to...
Barbara Farbey, Anthony Finkelstein
129
Voted
EWCBR
2006
Springer
15 years 7 months ago
Case-Based Support for Collaborative Business
This paper describes the development of the generic collaboration support architecture CAKE incorporating case-based reasoning (CBR). CAKE provides unified access to knowledge avai...
Ralph Bergmann, Andrea Freßmann, Kerstin Max...
118
Voted
CATA
2003
15 years 5 months ago
Ontology-based Text Summarization for Business News Articles
† In this paper, we compare two methods for article summarization. The first method is mainly based on term-frequency, while the second method is based on ontology. We build an o...
Chia-Wei Wu, Chao-Lin Liu