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WSC
2007
15 years 1 months ago
Simulation implements demand-driven workforce scheduler for service industry
Simulation has long been a significant and powerful force for the improvement of manufacturing operations. More recently, it has been used to increase the efficiency, efficacy, an...
Marcelo Zottolo, Edward J. Williams, Onur M. Ü...
WSC
2007
15 years 1 months ago
Classification analysis for simulation of machine breakdowns
Machine failure is often an important factor in throughput of manufacturing systems. To simplify the inputs to the simulation model for complex machining and assembly lines, we ha...
Lanting Lu, Christine S. M. Currie, Russell C. H. ...
ESAW
2009
Springer
15 years 5 months ago
Engineering Agent Organisations in a Business Environment
Abstract. Motivated by demands from the commercial world for software systems that can assist in the reorganisation of processes for the purpose of reducing business complexity, we...
Dimitris Traskas, Julian A. Padget
BPM
2009
Springer
195views Business» more  BPM 2009»
15 years 5 months ago
Process Mining: Fuzzy Clustering and Performance Visualization
The goal of performance analysis of business processes is to gain insights into operational processes, for the purpose of optimizing them. To intuitively show which parts of the pr...
Boudewijn F. van Dongen, A. Adriansyah
BPM
2006
Springer
128views Business» more  BPM 2006»
15 years 3 months ago
A Redesign Framework for Call Centers
An important shortcoming in the Business Process Redesign (BPR) literature is the lack of concrete guidance on how to improve an existing business process. Our earlier work has aim...
Monique H. Jansen-Vullers, Mariska Netjes, Hajo A....