Growing complexity of the data and processes to be managed, as well as the transition from strict governmental regulation towards autonomy make academic institutions a significant ...
The Marine Corps has instituted a new Mission Area Analysis (MAA) process to identify operational requirements and deficiencies. In the past, the MAA process was subjective and so...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Interpretation and audit of financial information is a significant undertaking that must rest on a fuller understanding of the firm and its operations. A pictorial representation ...
The IBM Supply Chain Simulator (SCS) is a software tool that can help a company or a group of companies make strategic business decisions about the design and operation of its sup...
Sugato Bagchi, Stephen J. Buckley, Markus Ettl, Gr...