Faced with growing knowledge management needs, enterprises are increasingly realizing the importance of seamlessly integrating critical business information distributed across bot...
Prasan Roy, Mukesh K. Mohania, Bhuvan Bamba, Shree...
Abstract. Contemporary information systems struggle with the requirement to provide flexibility and process support while still enforcing some degree of control. Workflow managemen...
Configuration and change request management systems offer valuable information for the assessment of process quality characteristics. The definition of appropriate metrics that ad...
Holger Schackmann, Martin Jansen, Christoph Lischk...
Business processes have to adopt the changes driven by the market to remain competitive. This requires improvement of business processes, which can be carried out by understanding...
Abstract. As the amount of information and communication increases dramatically new working environments must provide efficient mechanisms to maximize the benefits of these develop...
Albrecht Schmidt, Alexander Specker, Gerhard Parts...