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BPM
2008
Springer
192views Business» more  BPM 2008»
14 years 11 months ago
Trace Clustering in Process Mining
Process mining has proven to be a valuable tool for analyzing operational process executions based on event logs. Existing techniques perform well on structured processes, but stil...
Minseok Song, Christian W. Günther, Wil M. P....
BPM
2006
Springer
128views Business» more  BPM 2006»
15 years 1 months ago
A Redesign Framework for Call Centers
An important shortcoming in the Business Process Redesign (BPR) literature is the lack of concrete guidance on how to improve an existing business process. Our earlier work has aim...
Monique H. Jansen-Vullers, Mariska Netjes, Hajo A....
MEDES
2009
ACM
15 years 4 months ago
Integrated service engineering workbench: service engineering for digital ecosystems
The evolution of service-oriented architectures towards digital ecosystems comprehends a number of challenges. According to Papazoglou et al., one challenge is to develop services...
Gregor Scheithauer, Konrad Voigt, Veli Bicer, Matt...
ICIS
2003
14 years 11 months ago
The Antecedents of Information Systems Development Capability in Firms: A Knowledge Integration Perspective
ThelinkagesbetweenISandbusinessunitsarerecognizedasbeingcriticaltoinformationsystemsdevelopment processes and outcomes. Previous research has found that they are associated with b...
Amrit Tiwana, Anandhi S. Bharadwaj, V. Sambamurthy
HICSS
2006
IEEE
121views Biometrics» more  HICSS 2006»
15 years 3 months ago
E-Government: The Need for Effective Process Management in the Public Sector
The concept of e-government has evolved from the domain of e-business where enterprises need to collaborate with partners, suppliers and customers for the effective delivery of e-...
Vishanth Weerakkody, Simon Baire, Jyoti Choudrie