This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
Creating and editing graphs and node-link diagrams by means of digital tools are crucial activities in domains such as software or business process modeling. However, these tools h...
Nowadays, searching information in the web or in any kind of document collection has become one of the most frequent activities. However, user queries can be formulated in a way th...
In this paper, we study cost-sensitive semi-supervised learning where many of the training examples are unlabeled and different misclassification errors are associated with unequa...
Coordinating multiple agents that need to perform a sequence of actions to maximize a system level reward requires solving two distinct credit assignment problems. First, credit m...