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CIMCA
2005
IEEE
15 years 1 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
DIAGRAMS
2010
Springer
15 years 1 months ago
Diagram Editing on Interactive Displays Using Multi-touch and Pen Gestures
Creating and editing graphs and node-link diagrams by means of digital tools are crucial activities in domains such as software or business process modeling. However, these tools h...
Mathias Frisch, Jens Heydekorn, Raimund Dachselt
EVOW
2008
Springer
15 years 1 months ago
Improving Query Expansion with Stemming Terms: A New Genetic Algorithm Approach
Nowadays, searching information in the web or in any kind of document collection has become one of the most frequent activities. However, user queries can be formulated in a way th...
Lourdes Araujo, José R. Pérez-Ag&uum...
AAAI
2010
15 years 1 months ago
Cost-Sensitive Semi-Supervised Support Vector Machine
In this paper, we study cost-sensitive semi-supervised learning where many of the training examples are unlabeled and different misclassification errors are associated with unequa...
Yu-Feng Li, James T. Kwok, Zhi-Hua Zhou
AAAI
2006
15 years 1 months ago
QUICR-Learning for Multi-Agent Coordination
Coordinating multiple agents that need to perform a sequence of actions to maximize a system level reward requires solving two distinct credit assignment problems. First, credit m...
Adrian K. Agogino, Kagan Tumer