This paper introduces support envelopes--a new tool for analyzing association patterns--and illustrates some of their properties, applications, and possible extensions. Specifical...
We present the first user study of out-of-turn interaction in menu-based, interactive voice-response systems. Out-ofturn interaction is a technique which empowers the user (unable...
Saverio Perugini, Taylor J. Anderson, William F. M...
Despite its widespread use, voicemail presents numerous usability challenges: People must listen to messages in their entirety, they cannot search by keywords, and audio files do ...
In this paper, we investigate how the choice of media for capture and access affects the diary study method. The diary study is a method of understanding participant behavior and ...
In this paper, we present an attentive windowing technique that uses eye tracking, rather than manual pointing, for focus window selection. We evaluated the performance of 4 focus...