The central idea in reference modeling is the reutilization of the business knowledge contained in a reference model. The user's task in reference model-based construction is ...
Being the client's first interface, call centres worldwide contain a huge amount of information of all kind under the form of conversational speech. If accessible, this infor...
Martine Garnier-Rizet, Gilles Adda, Frederik Caill...
System administrators are unique computer users. As power users in complex and high-risk work environments, intuition tells us that they may have requirements of the tools they us...
Nicole F. Velasquez, Suzanne P. Weisband, Alexandr...
– This study examines the processes of organizational knowledge creation in two highly virtualized teams, one involved in the design of a small city car and the second in the re-...
Antonio Vaccaro, Francisco Veloso, Stefano Brusoni
Abstract. In this paper, we integrate WebML, a high-level model and technology for building server-side Web applications, with UML-Guide, a UML-based system that generates client-s...
Stefano Ceri, Peter Dolog, Maristella Matera, Wolf...