122 search results - page 12 / 25 » Fuzzy data mining for customer loyalty analysis |
66
Voted
ICDM
2010
IEEE
14 years 9 months ago
2010
IEEE
Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
105
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HICSS
2003
IEEE
15 years 5 months ago
2003
IEEE
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
139
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ESANN
2004
15 years 1 months ago
2004
This work focuses on one of the most critical issues to plague the wireless telecommunications industry today: the loss of a valuable subscriber to a competitor, also defined as ch...
115
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RSCTC
1998
Springer
15 years 3 months ago
1998
Springer
Abstract. Institutional databases can be instrumental in understanding a business process, but additional data may broaden the empirical perspective on the investigated process. We...
119
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IADIS
2003
15 years 1 months ago
2003
Today the World Wide Web is seen as an unique medium for interaction. Every organisation has or is about to have its own Web site, aiming to attract as much visitors as each one c...