Large organizations with sophisticated infrastructures have large form-based systems that manage the interaction between the user community and the infrastructure. In many cases, ...
incompatibility. We introduce Mona, an operational email system embodying this automatic approach. Mona establishes conversation context independently of user actions through the ...
GeneralElectric has created case-basedreasoningsystems for remotediagnostics,call center automation,andinternal productivityprojects. CBRapplications havebeenusedto remotelydiagno...
This paper investigates how the vision of the Semantic Web can be carried over to the realm of email. We introduce a general notion of semantic email, in which an email message co...
Luke McDowell, Oren Etzioni, Alon Y. Halevy, Henry...
We consider the problem of content-based spam filtering for short text messages that arise in three contexts: mobile (SMS) communication, blog comments, and email summary informa...