This paper presents descriptive accounts from an ethnographic study of time-critical work in the domain of emergency response and the operative work of fire crews. The verbal comm...
We argue that HCI has emerged as a design-oriented field of research, directed at large towards innovation, design, and construction of new kinds of information and interaction te...
Important design problems are raised in developing software for amateur users, a group distinguished here from novices. The authors argue that these design problems can be approac...
: Participatory design and model-based approaches are two major HCI design approaches. Traditionally opposed, the first ones promote user's creativity while the second ones su...
Virtual communities that make use of social network site features blend known applications of virtual communities. These communities can be simultaneously social and commercial, or...