Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...
Due to a turbulent market enterprises should be able to adapt their business processes in a quick and flexible way. This requires adaptive process-aware information systems (PAISs)...
Stefanie Rinderle-Ma, Manfred Reichert, Barbara We...
The Aviation Safety Reporting System collects voluntarily submitted reports on aviation safety incidents to facilitate research work aiming to reduce such incidents. To effectivel...
Muhammad Arshad Ul Abedin, Vincent Ng, Latifur Kha...
Social tagging systems have recently emerged as an effective way for users to annotate and organize large collections of resources on the Web. Moreover, they also facilitate an e...
One of the main challenges in content-based image retrieval still remains to bridge the gap between low-level features and semantic information. In this paper, we present our first...
Daniel Racoceanu, Caroline Lacoste, Roxana Teodore...