We present an analysis of what we call the community event space, looking at how social events are planned and organized. Based on a series of interviews, field studies, and a foc...
When faced with many documents, people often use systems that characterize documents as read or unread. Most email and document management systems treat this distinction as a bina...
A quantitative analysis of a large collection of expert-rated web sites reveals that page-level metrics can accurately predict if a site will be highly rated. The analysis also pr...
– This paper describes the design, development and user study of a text-to-speech system for reviewing email messages. The system retrieves messages, converts them to audio files...
Downstream utility is a critical success factor for usability evaluation methods, in terms of the extent to which they can deliver value. In this paper we argue that field methods...