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KDD
1997
ACM
142views Data Mining» more  KDD 1997»
15 years 1 months ago
Knowledge Discovery in Integrated Call Centers: A Framework for Effective Customer-Driven Marketing
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Paul Xia
INTERNET
2002
175views more  INTERNET 2002»
14 years 9 months ago
Web Services Interaction Models, Part 1: Current Practice
of abstractions a middleware system makes available to applications, they figure prominently in determining the breadth and variety of application integration that the middleware s...
Steve Vinoski
WMCSA
2003
IEEE
15 years 2 months ago
Web Services on Mobile Devices - Implementation and Experience
Web Services have started to appear on servers as interfaces between business-to-business applications. To date, mobile devices have only consumed Web Services running on stationa...
Stefan Berger, Scott McFaddin, Chandrasekhar Naray...
83
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SEM
2004
Springer
15 years 2 months ago
Supporting Generalized Context Interactions
Abstract. Context-awareness refers to a computing model where application behavior is driven by a continually-changing environment. Mobile computing poses unique challenges to cont...
Gregory Hackmann, Christine Julien, Jamie Payton, ...
WORDS
2003
IEEE
15 years 2 months ago
Improving Dependability of Service Oriented Architectures for Pervasive Computing
Service Oriented Programming - which combines Distributed Object Compunting, Component Based and webbased concepts - has recently emerged as a promising approach to develop dynami...
Domenico Cotroneo, Cristiano di Flora, Stefano Rus...