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CLEIEJ
2010
14 years 6 months ago
Practices and Techniques for Engineering Process Capability Models
Software Process Improvement, based on a Maturity Level or a Process Capability Profile, from a Capability Maturity Model or an ISO/IEC 15504-based model, is well established in t...
Clenio F. Salviano, Marcia R. M. Martinez, Alessan...
DATE
2010
IEEE
142views Hardware» more  DATE 2010»
15 years 2 months ago
Testing TSV-based three-dimensional stacked ICs
To meet customer’s product-quality expectations, each individual IC needs to be tested for manufacturing defects incurred during its many high-precision, and hence defect-prone ...
Erik Jan Marinissen
DSS
2008
130views more  DSS 2008»
14 years 9 months ago
Knowledge representation concepts for automated SLA management
Outsourcing of complex IT infrastructure to IT service providers has increased substantially during the past years. IT service providers must be able to fulfil their service-qualit...
Adrian Paschke, Martin Bichler
HICSS
2010
IEEE
199views Biometrics» more  HICSS 2010»
15 years 4 months ago
Decelerated IT Innovation: Negotiating Global IT Innovation Initiatives in Local Settings
We examine IT innovation processes and associated effects on industrial automation for a global supplier of high-technology automation equipment (ABB) and their customer (LKAB), a...
Johan Sandberg, Jonny Holmstrom, Kalle Lyytinen
ICEBE
2009
IEEE
127views Business» more  ICEBE 2009»
15 years 4 months ago
Simulation-Based Evaluation of Workflow Escalation Strategies
Workflows in the service industry sometimes need to deal with multi-fold increases in customer demand within a short period of time. Such spikes in service demand may be caused by...
Ka-Leong Chan, Yain-Whar Si, Marlon Dumas